The FAQ feature in LearnWise enables precise control over AI responses by allowing administrators to set hard-coded answers for specific questions. This feature is particularly useful for frequently asked questions or critical information that needs to be communicated exactly as intended.

Key Features and Benefits of FAQs

1. Precision in Communication:

   • FAQs allow for hard-coded responses, ensuring that users receive specific, accurate information without relying on AI to generate answers from broader sources.

2. User Interaction:

   • Users receive question suggestions when they begin typing, matching terms from the FAQ for quicker and more accurate responses.

   

3. Training Material for AI:

   • FAQ entries are also used in AI training, improving the assistant’s ability to prioritize these responses in relevant situations.

4. Compatibility with Shortcut Buttons:

   • FAQs can be linked to shortcut buttons, allowing users to access frequently asked information instantly.

Step-by-Step Guide to Creating FAQs

1. Access the Knowledge Management Section:

   • Log in to the LearnWise Admin Dashboard at admin.learnwise.ai.
   • Navigate to the Assistant tab, then select the Knowledge section

2. Add a New FAQ

   • Click on the ‘FAQ’ tab
   • Click on New FAQ to open the FAQ input fields.

   

   • In the "Question" field, enter the specific question (up to 100 characters).
   • In the "Answer" field, input the answer you want to display (up to 1000 characters).
   • Click Add FAQ to save it

   

3. Editing or Deleting FAQs:

   • To edit an existing FAQ, click the pen icon next to the set you want to modify.
   • To delete an FAQ, click the bin icon next to the set you want to remove.

   

Creating Shortcut Buttons for FAQs

Shortcut buttons provide a direct way for users to access FAQ responses and are displayed prominently in the chat interface. This is ideal for frequently requested information, as it allows users to receive answers quickly.

1. Access Shortcut Buttons in General Settings:

   • Navigate to the General section under the Assistant tab in your LearnWise Admin Dashboard.

2. Add a Shortcut Button:

   • Scroll to the Shortcut Buttons section.
   • Click Add Shortcut Button and enter a descriptive name that aligns with the FAQ topic (e.g., “Registration Info” for registration-related questions).

   

3. Link to the FAQ

   • In the Button Type dropdown menu, select Question and Answer Sets.
   • Choose the relevant question from the FAQ list to link it directly to the button.

   

4. Save the Button:

   • Click Save Changes to add the shortcut button to your assistant interface.