LearnWise integrates seamlessly with Jira, enabling support cases to be created directly from LearnWise and routed to the relevant Jira channel. These cases can pre-populate metadata, enhancing workflow efficiency.

1. Set Up an API Access Token

Before integrating your helpdesk with Jira, you need an API token for authentication.

Steps to generate an API token:

1. Open your browser and navigate to the Atlassian API token management page: https://id.atlassian.com/manage-profile/security

1. Under the Security section, click Create and manage API tokens.
2. Click Create API token and provide a name for the token (e.g., "LearnWise Integration").

1. Click Create, then Copy the generated API token.
   • Important: Store the token securely, as it will not be visible again.

2. Select the Jira Project

To link your helpdesk system to Jira, you need to select the appropriate project.

Steps to get your Jira project key:

1. Navigate to your Jira projects page

1. Identify the project you want to connect.
2. Copy the Project Key (e.g., "SUP", "KAN").

3. Connect the Helpdesk to Jira

Once you have the API token and project key, you can configure your helpdesk system.