LearnWise integrates seamlessly with ServiceNow through a plugin, enabling support cases to be created directly from LearnWise and routed to the relevant ServiceNow channels. These cases can pre-populate metadata, enhancing workflow efficiency.

Note: LearnWise currently create a connection to the ServiceNow helpdesk via User ID and password only.

Navigate to the Users Section

1. Log in to the your ServiceNow instance developers instance.
2. Click on ‘All’ & type ‘Users’ into the search bar in the dropdown menu
3. Select Users below the ‘Users and Groups’ section from the menu, to open the Users Management page.

Create a New User

1. On the Users page, click the New button to begin creating a user.

Configure User Details

1. In the User Creation Form, configure the following parameters:

   • User ID: Create a recognizable name for the User (e.g Learnwise Admin)
   • Check the box next to ‘Active’
   • Check the box next to ‘Web Service Access Only’ if the user requires access through web services only.
   • Click on ‘submit’ to register the new user

   

Set the Password

1. Once the user is registered, click on the name to launch the User window
2. Click on ‘Set Password’ and within the pop-up window, and generate a password (Copy and paste your password for safe-keeping

Assign User Role