LearnWise integrates seamlessly with HubSpot, enabling tickets to be created directly from LearnWise and routed to the relevant Jira channel. These cases can pre-populate metadata, enhancing workflow efficiency.

Add Private App Information

• Log into your HubSpot account as an admin
• Navigate to the HubSpot settings and find the ‘’Integration tab’’ and select “Private apps”

• Click on “Add Private App” under the “Knowledge Sources” section.
• Click on ‘’Create a private app’’

Input Private App Details

• App Name: Specify the name of your private app.
• Ensure the following scopes are added:

cms.knowledcsm.knowledge_base.articles.read

cms.knowledge_base.settings.read

content

oauth

tickets

• Review the information entered to ensure it is accurate.
• Confirm compliance with any applicable data usage policies and copyright regulations.