Connecting Help Desks to LearnWise Assistants

Connecting a help desk to an assistant in LearnWise is a straightforward process that aligns your support system, ensuring that users can escalate their inquiries to the appropriate support channels.

Step By Step

1. Verify Help Desk Setup: Before connecting, ensure that the help desk you wish to link is already set up with the necessary escalation options and ticketing integrations.
2. Select the Assistant: Navigate to the "Assistants" section within LearnWise, and choose the assistant you wish to link to your help desk.
3. Access Escalation Settings: Within the assistant's settings, proceed to the Escalation step, typically marked as step 3 in the assistant configuration process.
4. Associate Help Desks: In the escalation settings, you will see a list of available help desks. Check the boxes next to the help desk names to associate them with the assistant.
5. Save Changes: Once you've selected the desired help desks, ensure to save your changes. The assistant will now be able to escalate queries to the connected help desks as per the defined escalation paths.

Remember, each assistant can be linked to multiple help desks, providing flexibility and ensuring that specific user queries are directed to the correct support teams.

<aside> 💡 If you have additional questions please reach out to [email protected]

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