What this package includes

• Clear student experience overview for Canvas
• Ingestion scope and controls for Canvas
• Step‑by‑step workflows to set up ingestion
• Ready‑to‑edit FAQs for Support Assistant and Course Assistant

1) Student experience overview (Canvas)

• Support Assistant (Canvas floating button): Students ask campus and Canvas questions anywhere in Canvas. Escalates to help desks when needed. Course content is not ingested by Support Assistant.
• Course Assistant (LTI 1.3 in‑course): Students get course‑aware help inside the course with Study Mode, flashcards, quizzes, and summaries powered by course content.

2) Ingestion scope and controls

• Course Assistant ingests published, student‑visible Canvas content from courses where it is placed via LTI 1.3.
• Control which content types are included or excluded using the admin dashboard’s Knowledge → Courses settings. See: Content controls and allowlists/blocks.[1]

Tip: Keep modules tidy, use descriptive titles, and publish only the resources you want students to rely on for best answer quality.

3) Workflows - Support Assistant (Canvas)

3.1 Placement (Theme Editor / JS snippet)

1. Confirm Support Assistant is enabled in LearnWise Admin for the institution.
2. Add the JS snippet via Canvas Theme Editor to render the floating button across Canvas.
3. Validate that the button renders on key Canvas surfaces: Dashboard, Course Home, Modules, Assignments.