Welcome to the world of LearnWise, where advanced AI meets educational support. As you embark on this journey, understanding the language of LearnWise will help you navigate the platform with ease. Below is a curated glossary of terms that are frequently used within the LearnWise environment. This guide will ensure that you, as a LearnWise administrator, can fully leverage the powerful features of LearnWise from the get-go.
| Term | Definition |
|---|---|
| AI Assistant | A LearnWise feature that simulates a support staff member, powered by artificial intelligence to interact and respond to user queries. |
| Admin Dashboard/panel | |
| (admin.learnwise.ai) | The central hub accessible at admin.learnwise.ai where LearnWise administrators manage settings, AI Assistants, and user interactions. |
| Help Desk | A virtual support point within LearnWise where users can send their queries for human assistance. |
| Ticketing System | A system integrated with LearnWise to organize, track, and manage support requests and user communications. |
| LMS Integration | The linking of LearnWise with various Learning Management Systems, allowing AI Assistants to function within platforms like Canvas or Moodle. |
| Knowledge Base | An extensive library of support documents and FAQs that the AI Assistant draws from to provide accurate information to users. |
| Escalation Path | A designated route within the LearnWise platform for users to follow when they need to escalate a query from the AI Assistant to human support. |
| Inbox/Conversations | Archived records of the interactions between users and AI Assistants, utilized for service improvement and analytics. |
| Insights & Reports | A feature of LearnWise that generates reports on user engagement and the effectiveness of AI Assistants, helping administrators make data-driven decisions. |
| Publishing | The process of making a LearnWise AI Assistant available on various user-facing platforms, such as the university's official website or integrated LMS. |
| Personalized Support | Tailored help provided by the AI Assistant when it recognizes a user's role and information, assuming they are logged into the university's system. |
| Custom Knowledge | Specific content input by administrators into LearnWise to customize the AI Assistant's knowledge base to the institution's requirements. |
| Out-of-the-Box Knowledge | Preloaded information within the LearnWise platform that AI Assistants can utilize immediately to respond to general inquiries. |
| Short-cut buttons | Buttons that can be added to the chat interface to get need to know information to users with one click |
| AI suggested questions | Enabling this feature will take the context of the user into account and prompt users via auto-generated questions to help them where they are |
| Q & A sets | Add FAQ’s via the Question and Answer sets to get exact information (this skips the generative step) to users. Prompting will occur when users enter a term featured in a Q & A, and these also act as training material for the assistant to provide fuller answers to other related questions |
| Improvements | Manage the knowledge used to train your AI assistant using improvements. These can be automated, with a workflow in place to identify the missing or misinformation. Improvements can also be manually generated from your Inbox. |
| Unresolved queries | Enabling this feature allows for auto generation of improvements when the assistant is unable to answer a question, or a query has been escalated to a help desk |
| Escalation rules | Escalations rules can be leveraged to push users to a specific help desk when particular terms are entered into the assistant |
| Channels | Channels are the various different placements where Learnwise can be leveraged, including websites, LMS’s, Student portals, etc |
<aside> 💡 If you have additional questions please reach out to [email protected]
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