LearnWise, with its intuitive interface, offers admins a comprehensive suite of tools to manage their educational institution's AI-driven support system. Here's a guide to what you can find and do within the main tabs of the LearnWise platform:
Th Assistant tab is the landing page within your Learnwise dashboard.
Create and Edit Assistants: Set up new AI assistants or modify existing ones, tailoring them to the specific needs of your institution.
Activation Status: Manage whether an assistant is active or inactive, allowing for control over which assistants are available for user interaction.
Support Ticket Management: Oversee the support ticketing system, track ongoing issues, and ensure they are being resolved in a timely manner.
Integration Settings: Configure integrations with other platforms to streamline the support process across various systems.
This tab is a hub for data-driven decision-making and includes several subpages:
General Insights: Get an overview of usage statistics and general performance metrics of the AI assistants.
Support Trends: Identify common queries and issues, and monitor the impact of any changes to the AI's knowledge base.
Chat Logs: Access detailed records of conversations between users and AI assistants for quality assurance and training purposes.
This tab allows you to look into the individual conversations users had with the AI assistant. You can:
