Creating Your LearnWise AI Assistant

Incorporating an AI assistant into your educational platform can enhance the user experience by providing immediate, automated support and responses to common inquiries. LearnWise AI assistants can be tailored to your institution's needs, ensuring that your students and faculty receive the most relevant information. Follow the steps below to set up your new AI assistant on the LearnWise platform.

Step By Step

1. Navigate to Your Assistants Dashboard

   1. Log in to the LearnWise admin portal at admin.learnwise.ai
   2. Select the 'Assistants' tab to view a list of all AI assistants currently available to you or create a new assistant

2. Create a New Assistant

   1. Click the 'Create New Assistant' button located in the upper right corner of the 'Assistants' dashboard. NOTE: the assistant isn’t live until you choose to publish it

   

3. Enter Assistant Details

   1. In the 'Create Assistant' popup, provide a distinctive and recognizable title for your assistant in the 'Assistant Title' field (this name remains internal)

   

4. Customize General Settings

   After the assistant is created, you will be directed to the 'General Settings' section where you can:

   • Assign a Nickname to your assistant that will be visible to your end-users
   • Compose a welcome message that users will see upon initiating a conversation with your assistant.
   • Create shortcut buttons that show up when your assistant is launched.
   • Manage the branding of your assistant.

1. Continue to “Knowledge” Step

   1. Click the 'Save' button to continue to the next step of building your assistant where you define the “Knowledge” your assistant knows about.
   2. Out-of-the-box and custom knowledge that is specific to your institute can be added an managed from the knowledge tab

   

2. Continue to “Escalation” Step

   1. Click the “Save” button to continue to the next step of building your assistant where you define the “Escalation” options available for students and faculty to reach human support.
   2. You can connect help desks, enable improvements, define escalations rules, and disable the default contact support button from here

   

3. Continue to the “Publish” Step

   1. Click the “Save” button to continue to the next step of building your assistant where you get the information to “Publish’ your assistant on your website, student portal, or LMS / VLE.
   2. All publishing methods can be viewed from within the Publish tab and are also described in this set of guides

   

The assistant interface displayed within the Assistant tab also allows you to test all of the configurations put in place. Simply ask a question, test shortcut buttons, escalation rules before publishing to ensure the assistant meets all of your institutes needs.

By following these steps, you have now added a new AI assistant to your LearnWise organization, ready to be further configured and deployed to support your campus.

<aside> 💡 If you have additional questions please reach out to [email protected]

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