Creating Your LearnWise AI Assistant

Incorporating an AI assistant into your educational platform can enhance the user experience by providing immediate, automated support and responses to common inquiries. LearnWise AI assistants can be tailored to your institution's needs, ensuring that your students and faculty receive the most relevant information. Follow the steps below to set up your new AI assistant on the LearnWise platform.

1. Navigate to Your Assistants Dashboard

   1. Log in to the LearnWise admin portal at admin.learnwise.ai
   2. Select the 'Assistants' tab to view a list of all AI assistants currently available to you or create a new assistant

2. Create a New Assistant

   1. Click the 'Create New Assistant' button located in the upper right corner of the 'Assistants' dashboard. NOTE: the assistant isn’t live until you choose to publish it

   

3. Enter Assistant Details

   1. In the 'Create Assistant' popup, provide a distinctive and recognizable title for your assistant in the 'Assistant Title' field (this name remains internal)

   

4. Customize General Settings

   After the assistant is created, you will be directed to the 'General Settings' section where you can:

   • Assign a Nickname to your assistant that will be visible to your end-users
   • Compose a welcome message that users will see upon initiating a conversation with your assistant.
   • Create shortcut buttons that show up when your assistant is launched.
   • Add a disclaimer
   • Choose to activate voice mode and suggested questions
   • Add custom instructions to tailor your assistant to better meet your needs

   

5. Add Knowledge

   1. Navigate to the knowledge tab
   2. Out-of-the-box and custom knowledge, including websites, external applications, uploaded files, courses and FAQs that are specific to your institute can be added an managed from the knowledge tab

   

6. Add Help Desks
   a. Help desks allow you to escalate users to the the correct place should they need to speak to a human b. You can connect add and edit help desks globally and enable them per assistant c. Workflows can also be added to ensure escalations aare targeted

1. Publishing methods

   1. Here you can find all of the instructions to publish your assistant across all the possible channels

   

The assistant interface displayed within the Assistant tab also allows you to test all of the configurations put in place. Simply ask a question, test shortcut buttons, escalation rules before publishing to ensure the assistant meets all of your institutes needs.

By following these steps, you have now added a new AI assistant to your LearnWise organization, ready to be further configured and deployed to support your campus.

<aside> 💡 If you have additional questions please reach out to [email protected]

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